Refund policy

Return & Refund Policy

Last Updated: August 30, 2026

At Twera, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged or defective T-shirt.
You received the wrong product, size, or design due to an error on our part.
The product received is significantly different from the product shown or described on our website.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.

The product should be unused, unwashed, and in its original condition with tags and packaging intact, wherever applicable.

2. Non-Returnable Items

Returns may not be accepted for:

Products that have been worn or washed.
Products damaged after delivery due to customer use.
Products altered, modified, or customized by the customer.
Products without original tags or packaging, where applicable.
Products returned after the 7-day return period.
Products damaged due to improper washing, ironing, or care.
Change-of-mind or personal preference, unless otherwise specified by Twera.

3. Size & Fit

Please carefully check the size chart available on the product page before placing your order.

If you order the wrong size, the product may not be eligible for a return or exchange unless Twera specifically offers a size-exchange option for that product.

4. How to Request a Return

To request a return, contact us within 7 days of delivery through the contact information provided on our website.

Please include:

Order number
Name used for the order
Reason for the return
Clear photographs of the product
Photographs of the packaging, if applicable

For damaged, defective, or incorrect products, we may request additional photographs or videos to verify the issue.

5. Return Approval

Once we receive your request, our team will review the information provided.

If your return is approved, we will provide instructions for returning the product.

Please do not send products back to us without receiving return instructions from Twera, as unauthorized returns may not be accepted.

6. Refunds

If your refund is approved, the refund will be processed after the returned product has been received and inspected, where applicable.

Approved refunds will generally be issued to the original payment method used for the order or through another appropriate method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

7. Replacement

Where applicable, Twera may offer a replacement instead of a refund for defective, damaged, or incorrectly delivered products.

Replacement will be subject to product availability.

If the same product is unavailable, Twera may provide an alternative resolution, including a refund, where applicable.

8. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product caused by Twera, we will arrange or cover the applicable return shipping cost, subject to verification.

For other eligible returns, if offered by Twera, return shipping charges may be the customer's responsibility.

9. Refunds for Cancelled Orders

If an order is successfully cancelled before it has been shipped, any eligible refund will be processed through the original payment method or another appropriate payment method.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Missing or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If you receive an empty package, missing item, or incorrect product, notify us promptly so that we can investigate the matter with the delivery partner.

11. Exchange Policy

If Twera offers exchanges for a particular product, the exchange will be subject to product availability and the conditions specified at the time of purchase.

An exchanged product must meet the applicable return conditions.

12. Exceptions

Twera reserves the right to reject a return, replacement, or refund request if the product does not meet the conditions described in this policy or if there is evidence of misuse, damage caused after delivery, fraud, or abuse of the return process.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.