Terms of service

Terms of Service

Last Updated: August 30, 2026

Welcome to Twera. These Terms of Service (“Terms”) govern your access to and use of the Twera website, products, services, and related features (collectively, the “Services”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Twera

Twera is an online fashion and apparel brand offering printed and graphic T-shirts and related products for customers in India.

Throughout these Terms, “Twera,” “we,” “us,” or “our” refers to Twera. “You” or “customer” refers to any person who accesses our website or purchases our products.

2. Eligibility

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

If you are under the legal age to enter into a contract, you should use our website only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate.

However:

Actual colors may vary slightly depending on your device or screen settings.
Product images may be for illustrative purposes.
Measurements may have minor variations.
Product availability may change without prior notice.
We reserve the right to correct errors in product descriptions, pricing, or availability.

We do not guarantee that every product or piece of information displayed on the website will always be available or completely error-free.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted.

Twera reserves the right to:

Accept or reject an order.
Cancel an order due to product unavailability.
Cancel an order because of pricing or listing errors.
Cancel orders suspected of fraudulent or unauthorized activity.
Limit quantities purchased by a customer.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

5. Pricing and Payments

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, or other charges may be added during checkout where applicable.

Payments may be processed through third-party payment service providers. By making a payment, you agree to comply with the terms and policies of the applicable payment provider.

Twera does not store your complete payment card details unless expressly stated and lawfully required.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time displayed during checkout or communicated to you.

Delivery timelines may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Operational delays
Unforeseen circumstances

Once an order has been handed over to the delivery partner, delivery may be subject to the courier's terms and procedures.

Twera is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Additional charges or delays resulting from incorrect or incomplete information may be the customer's responsibility.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Products must meet the conditions specified in that policy to qualify for a return or exchange.

Certain products may not be eligible for return or exchange, including products that are:

Used or washed
Damaged after delivery
Altered by the customer
Missing original tags or packaging
Returned without following the required return procedure

We reserve the right to reject a return or exchange that does not meet the applicable requirements.

8. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Twera may cancel an order in circumstances including, but not limited to:

Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraud
Incorrect shipping information
Events beyond our reasonable control

9. Intellectual Property

All content available on the Twera website, including but not limited to:

Logos
Brand names
Product designs
Graphics
Images
Illustrations
Text
Website layout
Videos
Software
Other creative materials

is owned by or licensed to Twera and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

Unauthorized use of Twera's intellectual property may result in legal action.

10. User Content

If you submit reviews, photographs, comments, feedback, or other content to Twera, you agree that you have the right to submit such content.

By submitting content, you grant Twera a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute the content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that:

Is unlawful or misleading.
Violates another person's rights.
Contains offensive or abusive material.
Infringes intellectual property rights.
Contains malicious software or harmful code.
Violates applicable laws or regulations.

We reserve the right to remove content that violates these Terms.

11. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the website's operation.
Upload malicious software or code.
Scrape, copy, or reproduce website content without permission.
Use automated systems to place fraudulent orders.
Impersonate another person or entity.
Use stolen or unauthorized payment methods.
Attempt to exploit website vulnerabilities.
Engage in activities that could damage Twera or its customers.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, delivery partners, analytics providers, advertising platforms, or other service providers.

We may also provide links to third-party websites.

Twera does not control third-party websites or services and is not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption.
Free from errors.
Free from viruses or other harmful components.
Compatible with every device or browser.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Twera shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

This may include losses resulting from:

Website interruptions.
Delivery delays.
Third-party services.
Unauthorized access beyond our reasonable control.
Loss of data.
Inaccurate information provided by the customer.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold Twera, its owners, employees, partners, service providers, and representatives harmless from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable laws.
Your violation of another person's rights.
Any content submitted by you.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.

17. Changes to These Terms

Twera may update these Terms from time to time.

Any changes will become effective when the updated Terms are published on this page, unless otherwise stated.

Your continued use of the website after changes are posted means that you accept the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts in India.